Shop policies

Last updated on Sep 24, 2021

 

Shipping

Processing time

The time I need to prepare an order for shipping varies: 1-2 days for ready-to-ship products and 1-3 weeks for made-to-orders and custom products. For details, see individual item’s description or ask away at info@fedesurfbags.com.

Estimated shipping times with UPS courier:

Europe: 2-3 business days

North, Central and South America: 2-4 business days

Australia, New Zealand and Oceania: 3-5 business days

Asia Pacific: 3-5 business days

Latin America and the Caribbean: 3-5 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the product you choose, please find all the info in each product description.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

 

Payment options

Secure options   

Accepts Paypal and Stripe (Credit Cards)

These Third parts keep your payment information secure. I never receive your credit card information.

 

Returns & exchanges

I gladly accept cancellations

Request a cancellation within:

12 hours of purchase

I don’t accept returns or exchanges

But please contact me if you have any problems with your order and I’ll do my best to help you. 

Responsabilities

I’m not responsible for any damage to things and persons during the use of the goods I’m selling through fedesurfbags.com.

 

More information

Last updated on Sep 24, 2021

Frequently asked questions

Custom and personalized orders

We love custom! Some bags in shop are made to order. This means your bag is going to be made just for you. At the moment it takes up to 1-2 weeks for the fabrication of a bag and another 2-5 days for shipping, so you should have it within 2-3 weeks of placing your order. I try to process orders as quickly as possible, it just depends on how many orders there are at the time.

Color details

FOR SURFBAGS. Due to dead-stocks and limited quantity fabric we use, all our bags are one of a kind and so the color could vary a little from the products picture. Please, send an email to check the colors available  info@fedesurfbags.com 

Sizing details

FOR SURFBAGS. It’s easy, we made 6 different sizes that fit most surfboard shapes from 5’6” to 10”. (Fish/Retro & Short boards, Fun & Hybrid, Midlenght and Longboard Surfboards are all equally welcome).

If you really can find your size, write me and I can make a custom, just tell me the length and width of your surfboard. If it has a pointy or rounded nose and what kind of fins it has. The actual bag will measure the same as your board plus extra centimeters for fitting your fins inside.

Care instructions

Hand wash in cold water and spot clean as needed. The cotton canvas cleans up nicely. Wash by hand or gentle cycle 30° in the washing machine. It’s best to put them inside-out in the washing machine. Dry in the sun and iron on reverse if needed.

Gift wrapping and packaging

Just let me know if it is a gift and I will wrap for you. Also tell me your “salty message” and I will write for you. We try to not use plastic in our packages.

Wholesale availability

Yes, we do. Ask away at info@fedesurfbags.com

Custom Order – How it works

Custom process is so fun. You tell me what you like with references such as quotes, images. Shortly after I’ll send you some digital sketches of your bag via mail. When you choose the one you like, I’ll make it work for you. SUPER

Shipping

I’m not able to cover the costs of shipping. Worldwide shipping is available but we can’t control what happens to packages after they leave the EU and it’s the responsibility of the customer to pay these fees if they’re imposed.